Help Desk Workflow
The following is the new PINES Help Desk Workflow. The goal here is to either come to a resolution with tickets in a more timely manner or, if the issue needs more investigation, to assign the ticket to a responsible person on the PINES team.
| Attachment | Size |
|---|---|
| help desk workflow 1109.pdf | 142.27 KB |
| hd metrics.doc | 38 KB |