Holds Working Group update

Holds Working Group meeting at end of July to put forth a specific
recommendation as to how the Holds logic within Evergreen should change
to benefit PINES patrons.

Since the group first formed, we were able to
discern quickly that there was a break between understanding of software and
following of process.

In December of 08, we removed the cap on the Holds pull list and
implemented a Holds Amnesty, during which libraries would have a chance
to catch up.

The results were as follows:

December 2008
- 4500 Unfilled Holds

January 2009
-        890 Unfilled Holds

March 2009 -            
20 Unfilled Holds

...

Since
March, we've been able to rule out process and workflows and
concentrate on how the Holds module actually works and start to
formulate a recommendation for how we would actually like it to work.
(See updated diagrams below.)

In the next meeting, the working group will finalize a
recommendation to be approved by the Executive Committee for a change
to the internal logic of the Evergreen holds module.