New PINES Help Desk Workflow
Submitted by ealmond on Thu, 02/05/2009 - 8:47am.
Posted here is the new PINES Help Desk Workflow.
The goal is to either come to a resolution with tickets in a more timely manner or, if the issue needs more investigation, to assign the ticket to a responsible person on the PINES team.
The big change is that any and all software development requests must come through the GPLS/PINES helpdesk.