PINES Circulations Polcies and Procedures Manual - Changelog - v.2010.09 to v.2010.12 - Changed version information from 2010.12 to 2011.03. - Added wording from the March 2011 Executive Committee Meeting regarding bounced check fees (p. 28): New Wording: Returned Check Fees Returned check charges should be billed to the user's account. Payment is due from the patron that caused the loss to the library that incurred the loss [2011.03]. - Added wording from the March 2011 Executive Committee Meeting regarding telephone notices for overdue items (p. 26) The PINES Executive Committee has approved the use of a telephone notice service to call patrons concerning overdue notices. This will be an intervening step before sending a paper notice for patrons without email addresses present in their user records [2011.03].