PINES Annual Survey 2013

The ninth annual PINES User Satisfaction Survey was conducted in May of 2013.

Users entering the PINES online catalog, whether at a library computer or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, 1,128 library users (up 40% from last year) answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system.

User suggestions for improving PINES service indicate a strong desire for: a mobile-friendly web site or app, easier access to GALILEO resources, improved statewide access to audiovisual materials and online materials.