PINES Annual Survey 2014

The tenth annual PINES User Satisfaction Survey was conducted between April 13-19, 2014.

Users entering the PINES online catalog, whether at a library computer or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, more than 1,900 library users answered our questions (up 70% from 2013). Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system.

User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, e-book and downloadable audiobook integration, improved search rankings, and copy-level holds on multipart items.