PINES Annual Survey 2017

The 13th annual PINES User Satisfaction Survey was conducted between April 16-22, 2017. In seven days, 1,841 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system. User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, making search spelling more forgiving, the inclusion of libraries that are not currently PINES members, greater e-book and downloadable audiobook integration and the development of an iPhone app.