Survey Results for 2024
The 20th annual PINES Patron Satisfaction Survey was conducted between April 7-13, 2024, and was filled out by 703 library patrons. A majority of respondents indicated satisfaction with the PINES system. Patrons indicated a strong desire for: removing or reducing age protection, increasing circulation periods and number of renewals, search assistance with spelling, improving book lists, and adding the ability to request books for purchase. The most common complaint was long transit times.
Survey Results for 2023
The 19th annual PINES Patron Satisfaction Survey was conducted between April 9-15, 2023, and was filled out by 1,386 library patrons. A majority of respondents indicated satisfaction with the PINES system. Patrons indicated a strong desire for: removing or reducing age protection, increasing circulation periods and number of renewals, search assistance with spelling, improving book lists, and adding the ability to request books for purchase. The most common complaint was long transit times.
Survey Results for 2022
The 18th annual PINES Patron Satifaction Survey was conducted between April 17‐23, 2022, and was filled out by 1,509 library patrons. An overwhelming majority of respondents indicated satisfaction with the PINES system, and approval ratings increased across all categories. Patrons indicated a strong desire for: removing or reducing age protection, increasing circulation periods and number of renewals, search assistance with spelling, improving book lists, and adding the ability to request books for purchase. The most common complaint was long transit times.
Survey Results for 2021
The 17th annual PINES User Satisfaction Survey was conducted between April 18-24, 2021, and was filled out by 1,943 library patrons. An overwhelming majority of respondents indicated satisfaction with the PINES system, and approval ratings increased across all categories. Patrons indicated a strong desire for: removing hold restrictions on audiovisual materials, removing or reducing age protection, increasing circulation periods, and search assistance with spelling. The most common complaint was long transit times, which were exacerbated by the COVID-19 pandemic and related closures and quarantine periods.
Survey Results for 2020
The 16th annual PINES User Satsfacton Survey was conducted between October 18‐24, 2020, and was filled out by 1,028 library patrons. An overwhelming majority of respondents indicated satisfaction with the PINES system. Patron suggestions indicate a strong desire for: removing hold restrictions on audiovisual materials between library systems, removing or reducing age protection, and search spelling assistance. The most common complaint was the long transit times which were caused both directly and indirectly by the COVID‐19 pandemic.
Survey Results for 2019
The 15th annual PINES User Satisfaction Survey was conducted between April 21-27, 2019. In those seven days, 1,965 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system. User suggestions for improving PINES service indicate a strong desire for: removing restrictions on placing holds on audiovisual materials, removing or reducing age protection, search word spelling assistance, improving transit times, and incorporating the non‐PINES libraries into PINES.
Survey Results for 2018
The 14th annual PINES User Satisfaction Survey was conducted between April 16-22, 2018. In seven days, 2,190 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system. User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, making search spelling more forgiving, extending the checkout period to three weeks, reducing the length of the 6‐month age protection for holds, and the development of an iPhone app.
Survey Results for 2017
The 13th annual PINES User Satisfaction Survey was conducted between April 16-22, 2017. In seven days, 1,841 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system. User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, making search spelling more forgiving, the inclusion of libraries that are not currently PINES members, greater e-book and downloadable audiobook integration and the development of an iPhone app.
Survey Results for 2016
The 12th annual PINES User Satisfaction Survey was conducted between April 17-23, 2016. Users entering the PINES online catalog, whether at a library workstation or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, 1,697 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system. User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, making search spelling more forgiving, the inclusion of libraries that are not currently PINES members, greater e-book and downloadable audiobook integration and the development of a mobile app.
Survey Results for 2015
The eleventh annual PINES User Satisfaction Survey was conducted between April 19-25, 2015.
Users entering the PINES online catalog, whether at a library computer or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, nearly 1,600 library users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system.
User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, automatic storage of reading history, the inclusion of libraries that are not currently PINES members, making search spelling more forgiving,
greater e-book and downloadable audiobook integration and acceptance of online payments.
Survey Results for 2014
The tenth annual PINES User Satisfaction Survey was conducted between April 13-19, 2014.
Users entering the PINES online catalog, whether at a library computer or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, more than 1,900 library users answered our questions (up 70% from 2013). Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system.
User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, e-book and downloadable audiobook integration, improved search rankings, and copy-level holds on multipart items.
Survey Results for 2013
The ninth annual PINES User Satisfaction Survey was conducted in May of 2013.
Users entering the PINES online catalog, whether at a library computer or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, 1,128 library users (up 40% from last year) answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system.
User suggestions for improving PINES service indicate a strong desire for: a mobile-friendly web site or app, easier access to GALILEO resources, improved statewide access to audiovisual materials and online materials.
Survey Results for 2012
The eighth annual PINES User Satisfaction Survey was conducted between April 15-21, 2012.
Users entering the PINES online catalog, whether at a library workstation or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, nearly 800 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system.
User suggestions for improving PINES service indicate a strong desire for: full statewide access to materials (up from the current 52 of 61 library systems); enhanced access to GALILEO databases, including metasearches across PINES and GALILEO; and statewide access to electronic and audiovisual materials.
Survey Results for 2010
Attached are the summary results of the 2010 PINES Annual Survey, which was conducted April 19 – April 26, 2010 online. The results include the free-form responses to the survey questions “I think the best thing about the PINES Statewide Library Card System is…” and “My suggestions for improving PINES are.” Personally identifying information has been removed from the responses for the sake of privacy.
