Differences

This shows you the differences between two versions of the page.

--- admin:network [2019/03/28 21:36] – created tmccanna
+++ admin:network [2019/03/28 21:45] – [Sources for Help] tmccanna
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   * **Wide Area Network (WAN)** – your libraries' sole means of getting to the Internet. Your library system contracts individually for Internet service, so that service provider will be your sole contact for wide area network problems.
   * **Local Area Network (LAN)** – the network internal to your library, administered by your local library system’s information technology (IT) staff.
-  * **Individual PC Workstation** – the computer on which your staff or patrons are working, administered
+  * **Individual PC Workstation** – the computer on which your staff or patrons are working, administered by your local library system’s IT staff.
-by your local library system’s IT staff.
 An example of where the confusion between these areas of responsibility comes about would be
@@ Line 25: / Line 24: @@
 problem is to check gapines.org at the site http://downforeveryoneorjustme.com/. You will get an
 instant result that will let you know whether other people on the internet are able to access the site.
+===== Sources for Help =====
+  * **Local IT Staff** – The first contact for all technical problems. In libraries where there are not dedicated IT staff, this responsibility will fall to the "most technical" staff member in a system. Inter-library sharing of IT expertise is greatly encouraged.
+  * **Internet Service Provider (ISP)** – Your library system’s network provider - the point of contact for networking issues if local area network problems are ruled out.
+  * **GPLS Help Desk** – The method to contact either PINES/GPLS staff or GPLS IT for issues within their respective areas of responsibility ([[https://help.georgialibraries.org]] or send email to [[help@help.georgialibraries.org]]).
+  * **GPLS Technology Site** - Contains information about GPLS provided services, FAQs, and best practices: (http://galibtech.org)
+  * **TechTalk Mailing List** – Connect with Local System Administrators around the state (both PINES and non-PINES libraries) and ask your technical questions. There is a great deal of expertise in our collective knowledge! Sign up for the mailing list at: [[http://list.georgialibraries.org/mailman/listinfo/techtalk]]