OPAC Settings and Widgets
Other Features
Additional Information
OPAC Settings and Widgets
Other Features
Additional Information
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The lines between Evergreen issues, wide-area network (WAN) issues, local area network (LAN) issues, and individual PC workstation issues can be unclear, but it is very important in troubleshooting to attempt to find out which category your problem falls into before you can know how to handle it. Some definitions may be helpful.
An example of where the confusion between these areas of responsibility comes about would be Evergreen “slowness,” a common complaint. The PC workstation could be short on memory or could have too many programs running at once. Internal network bandwidth could be at capacity, causing all kinds of Internet slowness, including the staff client. There could be a network outage in one of the service areas near your library. Or finally, there could be a problem with Evergreen that is causing slowness for everyone. There are diagnostic tools available to the Local System Administrator for troubleshooting each of these trouble areas.
An easy way to check whether the PINES website is actually unavailable or if something else is the problem is to check gapines.org at the site http://downforeveryoneorjustme.com/. You will get an instant result that will let you know whether other people on the internet are able to access the site.