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admin:workstations:hatch [2020/02/12 20:21] – [Hatch] tmccannaadmin:workstations:hatch [2023/11/07 21:16] (current) – [Troubleshooting] tmccanna
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 If you had an earlier version of Hatch installed, you may want to uninstall it first. If so, look for the program called "Evergreen ILS - Hatch - Java based Print Service and Local Storage System." If you had an earlier version of Hatch installed, you may want to uninstall it first. If so, look for the program called "Evergreen ILS - Hatch - Java based Print Service and Local Storage System."
  
-**Download the current version of Hatch here:** +First, install the Hatch program:
-  * [[https://evergreen-ils.org/downloads/Hatch-Installer-0.3.2.exe|Hatch Native Messaging Application Installer Version 0.3.2]]+
   * [[https://evergreen-ils.org/documentation/install/INSTALL_Hatch.html|Installation Instructions]]   * [[https://evergreen-ils.org/documentation/install/INSTALL_Hatch.html|Installation Instructions]]
 +  * [[https://evergreen-ils.org/egdownloads/|Download Windows Hatch Installer]]
  
-**Install the appropriate browser extension:**+Verify that the browser extension was installed when the Hatch program installed. If it did not, manually install and enable it 
   * [[https://addons.mozilla.org/en-US/firefox/addon/hatch-native-messenger/|Firefox Add-on]]   * [[https://addons.mozilla.org/en-US/firefox/addon/hatch-native-messenger/|Firefox Add-on]]
-  * [[https://chrome.google.com/webstore/detail/hatch-native-messenger/ppooibdipmklfichpmkcgplfgdplgahl|Chrome Extension]]+  * [[https://chrome.google.com/webstore/detail/hatch-native-messenger/ppooibdipmklfichpmkcgplfgdplgahl?hl=en-US|Chrome Extension]] 
  
-**Verify that it is enabled:** 
-When Hatch is enabled, you will see a small green icon in the top-right corner of the browser. If it is not enabled automatically, you may need to view your list of add-ons/extensions and manually enable it. 
  
-[{{ :admin:workstations:hatch-icon.png?200 |Hatch Icon}}] 
  
  
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   - Return to the Home Page (you may need to re-set up your workstation and log in again).   - Return to the Home Page (you may need to re-set up your workstation and log in again).
  
-[{{  :circ:workstations:hatch-settings.jpg?direct&600  |Print/Storage Service}}+{{:admin:workstations:pasted:20230105-111119.png}}
 ===== 4. Configure Printers ===== ===== 4. Configure Printers =====
  
-Go to Administration > Workstation > Printer Settings+Go to Administration > Workstation > Printer Settings
  
 **Default Tab** **Default Tab**
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   - Set Paper Source appropriately (ie, if using envelopes in a laser printer, choose Manual).   - Set Paper Source appropriately (ie, if using envelopes in a laser printer, choose Manual).
   - Set the Paper Type appropriately.   - Set the Paper Type appropriately.
-  - Set the Page Orientation appropriately (relevant if printing to something such as an envelope.+  - Set the Page Orientation appropriately (relevant if printing to something such as an envelope).
   - Click Apply Changes.   - Click Apply Changes.
  
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   - Your local settings and print configuration should now be restored.   - Your local settings and print configuration should now be restored.
  
-====== Hatch Console Errors ======+====== Troubleshooting ======
  
 If you are seeing unusual Hatch problems that you are unable to resolve, please go through the Troubleshooting steps first to ensure that all versions and settings are correct, and to gather console error information to submit to the Help Desk for assistance.  If you are seeing unusual Hatch problems that you are unable to resolve, please go through the Troubleshooting steps first to ensure that all versions and settings are correct, and to gather console error information to submit to the Help Desk for assistance. 
  
   * [[admin:workstations:troubleshooting|Troubleshooting]]   * [[admin:workstations:troubleshooting|Troubleshooting]]
 +  * [[admin:workstations:troubleshooting#retrieve_console_messages|Retrieve Console Messages]]
 +
 +**Reinstalling Hatch**
 +
 +If you need to reinstall Hatch, be sure to completely uninstall the previous version first. For best results, we recommend that you also delete the C:\Users\<username>\AppData\Local\Google folder if it is present.
 +
 +**Chrome Browser Setting for Preload Pages**
 +
 +If your Chrome browser begins loading white pages, you may be encountering a problem with the "Preload pages" browser setting. To disable this setting, go into Chrome settings -> Performance -> Turn off Preload pages. 
  
admin/workstations/hatch.1581538880.txt.gz · Last modified: 2020/02/12 20:21 by tmccanna