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admin:workstations:troubleshooting [2019/04/05 15:10] tmccannaadmin:workstations:troubleshooting [2019/08/13 15:24] – [Console Error: Unable to getItem from Hatch] tmccanna
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   - Open up a command window (Start Menu, type in cmd).   - Open up a command window (Start Menu, type in cmd).
   - Type in: java -version   - Type in: java -version
-  - You should see the Java version number listed. If there is a problem, you will see an error message.+  - You should see the Java version number listed. If there is a problem, you will see an error message. (The solution to this is usually to uninstall whatever version of Java you have, and then install the correct version.)
  
 [{{ :circ:workstations:java.jpg?direct&600 |}}] [{{ :circ:workstations:java.jpg?direct&600 |}}]
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 [{{ :circ:workstations:local-db-ff.jpg?600 |Clearing database in Firefox}}] [{{ :circ:workstations:local-db-ff.jpg?600 |Clearing database in Firefox}}]
  
-===== Console Error: Unable to getItem from Hatch ===== 
  
-If the browser console gives a message such as "Unable to getItem from Hatch: [field name]. Retrieving item from local storage instead," it usually means that something Hatch-related has changed (settings, reinstallation, disabled/enabled, etc.) and the browser can no longer find the place where a local setting had been stored. Please try these steps: 
- 
-  - Administration > Workstation > Print/Storage Service ("Hatch") 
-  - Click the "Copy Local Storage Settings to Hatch" button. 
-  - Log out and log back in again to check if the problem has been resolved.  
admin/workstations/troubleshooting.txt · Last modified: 2024/03/01 15:34 by tlittle