User Tools

Site Tools


admin:workstations:troubleshooting

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
admin:workstations:troubleshooting [2019/06/13 15:53]
tmccanna
admin:workstations:troubleshooting [2019/08/13 10:24] (current)
tmccanna [Console Error: Unable to getItem from Hatch]
Line 277: Line 277:
 [{{ :​circ:​workstations:​local-db-ff.jpg?​600 |Clearing database in Firefox}}] [{{ :​circ:​workstations:​local-db-ff.jpg?​600 |Clearing database in Firefox}}]
  
-===== Console Error: Unable to getItem from Hatch ===== 
  
-If the browser console gives a message such as "​Unable to getItem from Hatch: [field name]. Retrieving item from local storage instead,"​ it usually means that something Hatch-related has changed (settings, reinstallation,​ disabled/​enabled,​ etc.) and the browser can no longer find the place where a local setting had been stored. Please try these steps: 
- 
-  - Administration > Workstation > Print/​Storage Service ("​Hatch"​) 
-  - Click the "Copy Local Storage Settings to Hatch" button. 
-  - Log out and log back in again to check if the problem has been resolved. ​ 
admin/workstations/troubleshooting.txt · Last modified: 2019/08/13 10:24 by tmccanna