Since only DVDs with descriptive audio tracks and large print books are eligible for the free mail service, items that are received at the AMLAS office to fill a hold for a patron should be reviewed to be sure they are eligible.
What to do if an ineligible format has been placed on hold:
If the item in the wrong format has been placed on hold (such as an audiobook or a regular print book), then you can cancel the hold and place a hold on a different format.
What to do if the catalog indicates the item is eligible, but it is not:
If the catalog record indicates that the copy you received should be the right format but it is not, then the copy was probably attached to the wrong record when it was cataloged and it will need to be corrected and the hold retargeted.