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circ:bills:collections

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Collection/Materials Recovery Agencies

Some PINES libraries contract with collection/materials recovery agencies to collect outstanding fines and fees or to recover lost materials. The following policies and procedures apply to this arrangement within PINES:

  • Patron accounts in collections status must be paid at the referring library [2003.05]. (If a library inadvertently accepts payments on a patron account that is in collections, the library is responsible for immediately sending that payment amount to the library who referred the patron to collections.)
  • A library may send any patrons to collections who have overdue materials as a result of transactions originating from the library in question, regardless of item ownership or patron home library [2007.05].
  • When a patron is referred to collections, a Note should be added to the patron account to indicate which library took action. It is best practice to also bar the patron until the matter is satisfactorily resolved. Only the referring library may remove the collections status and may un-bar patrons in collections that are barred.
circ/bills/collections.1500399897.txt.gz · Last modified: 2018/10/11 20:15 (external edit)