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circ:bills:negative-balances

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circ:bills:negative-balances [2024/04/04 12:46] – [Reconciling Negative Bills] smorrisoncirc:bills:negative-balances [2024/04/04 12:48] (current) – [Investigating a Negative Bill] smorrison
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   * A patron pays overdue fines before the item is checked in, and then the item is checked in under amnesty mode or with backdating enabled. (For example, a patron turns a book into the book drop, then comes to the desk and pays the overdue fines before the book drop is checked in with backdating enabled.)   * A patron pays overdue fines before the item is checked in, and then the item is checked in under amnesty mode or with backdating enabled. (For example, a patron turns a book into the book drop, then comes to the desk and pays the overdue fines before the book drop is checked in with backdating enabled.)
   * A staff member forgives a patron's overdue fines before the item is checked in, and then the fines are checked in under amnesty mode or with backdating enabled. (This creates a situation where the fine is both forgiven and voided, so there is a negative balance even though the patron has not paid anything.)   * A staff member forgives a patron's overdue fines before the item is checked in, and then the fines are checked in under amnesty mode or with backdating enabled. (This creates a situation where the fine is both forgiven and voided, so there is a negative balance even though the patron has not paid anything.)
 +  * A patron pays a portion of a bill and then the entire bill is voided.
   * A staff member checks items in under amnesty mode and also backdates the checkin.    * A staff member checks items in under amnesty mode and also backdates the checkin. 
   * A patron pays the Lost or Long Overdue fine for an item, but then finds it and returns it within 6 months of the payment date. The item cost will be voided, and the fines will be restored and any processing fees will be kept. This generally creates a situation where the patron is due a refund.    * A patron pays the Lost or Long Overdue fine for an item, but then finds it and returns it within 6 months of the payment date. The item cost will be voided, and the fines will be restored and any processing fees will be kept. This generally creates a situation where the patron is due a refund. 
circ/bills/negative-balances.txt · Last modified: 2024/04/04 12:48 by smorrison