Differences

This shows you the differences between two versions of the page.

--- circ:circulation:claims-returned [2018/02/26 19:37] – [Suggestion for Patron Communication] tmccanna
+++ circ:circulation:claims-returned [2024/04/05 19:40] (current) – [If Another Patron Tries to Check Out a Claims Returned Item] smorrison
@@ Line 20: / Line 20: @@
 ===== Checking in a Claims Returned Item =====
-If an item with the CLAIMSRETURNED status is found and checked in, the system will update the item's status so that it can be circulated again. If there are no fees associated with the item, it will be removed from the patron's account. If there are fees, it will remain listed on the patron's account until all the fees are paid. The system will //not// remove a number from the patron's Claims Returned Count counter. This number may be changed manually if needed.
+If an item with the CLAIMSRETURNED status is found and checked in, the system will update the item's status so that it can be circulated again. If there are no fees associated with the item, it will be removed from the patron's account. If there are fees, it will remain listed on the patron's account until all the fees are paid. The system will //not// remove a number from the patron's Claims Returned Count counter. This number may be changed manually if needed. Staff with Circ1, LibraryManager, or LocalAdmin permissions can manually update the Claims-returned Count in the patron edit screen.
 ===== If Another Patron Tries to Check Out a Claims Returned Item =====
 If another patron finds an item on the shelf that has been marked as Claims Returned and tries to check it out, the circulation staff will see an error stating that the item was marked as Claims Returned and it will not allow the item to be checked out. If this happens, you must check the item in first before it can be checked out again.
+<note important>If the item is not checked in before it gets checked out to the new patron, the item will get stuck in the Other/Special Circulations tab on the patron account where the item was claimed returned.</note>
 ===== Policies and Best Practices =====