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circ:covid [2020/05/28 16:43] – [Recommended Checkin Process] tmccannacirc:covid [2020/12/03 21:21] (current) – [Ideas for projects for staff to do while the library is closed to the public] tmccanna
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 ====== Information for Libraries during the COVID-19 Closure ====== ====== Information for Libraries during the COVID-19 Closure ======
-//Updated 05/27/2020//+//Updated 06/03/2020//
  
  
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 ===== Courier ===== ===== Courier =====
  
-STAT has begun resuming courier service, but may need to limit the number of bins picked up from each location each day until full service is back to normal. +If you have empty tubs or bags, send them back to the warehouse with your courier so that they can be redistributed to libraries that need them.
- +
-If you have empty tubs - or can empty some up- please let your driver know and note this on on the reopening spreadsheet at:  https://docs.google.com/spreadsheets/d/1grqcgzeLa_rX5z14vztlIB1j84tgn169XDZ8STjJbgs/edit#gid=551303432+
  
  
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   - Quarantine returned items for a designated time period before checking in to minimize handling by library staff.   - Quarantine returned items for a designated time period before checking in to minimize handling by library staff.
     * Your patrons should be informed that returned items will be quarantined before being checked in, but that any fines accrued because of this will be removed.     * Your patrons should be informed that returned items will be quarantined before being checked in, but that any fines accrued because of this will be removed.
-  - After the quarantine period, separate items that belong to other branches from items belonging to your branch. +  - After the quarantine period, **separate items that belong to other branches** from items belonging to your branch. 
-  - Check in the items that belong to other branches normally (with the "Amnesty Mode" checkin modifier turned on if your branch is waiving overdue fines at this time) so that transit slips are produced. +  - Check in the items **that belong to other branches** normally so that transit slips are produced. 
     * Some of the items checked in this way may be opportunistically captured upon checkin for a hold at your location and will send out holds notices, but this is not avoidable at this time.     * Some of the items checked in this way may be opportunistically captured upon checkin for a hold at your location and will send out holds notices, but this is not avoidable at this time.
-  - Check in the items for your own branch with the "Suppress Holds and Transits" and “Amnesty Mode” checkin modifiers enabled and reshelve them.+  - Check in the items **for your own branch** with the "Suppress Holds and Transits" and “Amnesty Mode” checkin modifiers enabled and reshelve them.
     * Some of the items that you check in this way may appear on your Holds Pull List the next morning, but it will prevent hold pickup notifications from going out right away when the items are checked in so that you have more control over the process.     * Some of the items that you check in this way may appear on your Holds Pull List the next morning, but it will prevent hold pickup notifications from going out right away when the items are checked in so that you have more control over the process.
  
 **Checking in items from courier:** **Checking in items from courier:**
  
-  - Separate items that belong to other branches from items belonging to your branch. +  - If you wish to quarantine items from the courier before reshelving, remove them from the bins first so that the bins can be re-used by the courier.  
-  - Check in the items for your own branch with the "Suppress Holds and Transits" and “Amnesty Mode” circulation modifiers enabled and reshelve them.+  - **Separate items that belong to other branches** from items belonging to your branch. 
 +  - Check in the **items for your own branch** with the "Suppress Holds and Transits" (and “Amnesty Mode” if you are forgiving fines) circulation modifiers enabled and reshelve them.
     * Some of the items that you check in this way may appear on your Holds Pull List the next morning, but it will prevent hold pickup notifications from going out right away when the items are checked in so that you have more control over the process.      * Some of the items that you check in this way may appear on your Holds Pull List the next morning, but it will prevent hold pickup notifications from going out right away when the items are checked in so that you have more control over the process. 
     * Some of these items may already be captured for holds, in which case, holds suppression will not have any effect and the holds notices will be sent out automatically.     * Some of these items may already be captured for holds, in which case, holds suppression will not have any effect and the holds notices will be sent out automatically.
-  - You can assume that most of the items that belong to other branches that the courier has brought to your branch are there because they have been captured for a hold. Check these in following the same local processes you use when checking in the items from your holds pull list. +  - You can assume that most of the items **that belong to other branches** that the courier has brought to your branch are there because they have been captured for a hold. Check these in following the same local processes you use when checking in the items from your holds pull list. 
  
 <note tip>Checkin Modifiers: If you are not familiar with using checkin modifiers, please watch the online tutorial: https://my.nicheacademy.com/pines/course/14667</note> <note tip>Checkin Modifiers: If you are not familiar with using checkin modifiers, please watch the online tutorial: https://my.nicheacademy.com/pines/course/14667</note>
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 <note warning>Do not use "Amnesty Mode" and backdated checkin at the same time because it will create a lot of negative balances that you will have to clean up. Just use amnesty mode by itself.</note> <note warning>Do not use "Amnesty Mode" and backdated checkin at the same time because it will create a lot of negative balances that you will have to clean up. Just use amnesty mode by itself.</note>
  
-<note important>The "Suppress Holds and Transits" checkin modifier will prevent items from being //captured// for a hold, but if the item has already been captured then it will not undo that. For example, if an item appears on another library's holds pull list and that library pulls it from the shelf and scans it in to transit, it has been captured.</note>+<note important>The "Suppress Holds and Transits" checkin modifier will prevent items from being //captured// for a hold, but if the item has already been captured then it will not undo that. For example, if an item appears on another library's holds pull list and that library pulls it from the shelf and scans it in to transit, it has been captured. Do NOT use Suppress Holds and Transits on items that belong to a different branch because it will move those items directly to Reshelving status even though they haven't been transited yet.</note>
  
 ===== Pulling Holds ===== ===== Pulling Holds =====
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 If your library is marked closed in the Closed Dates Editor, but you still want to pull holds for patrons for curbside pickup, there is a setting that can be changed to allow your items to be targeted by the holds targeter even while closed. Please contact the Help Desk if you'd like to have this setting enabled.</note> If your library is marked closed in the Closed Dates Editor, but you still want to pull holds for patrons for curbside pickup, there is a setting that can be changed to allow your items to be targeted by the holds targeter even while closed. Please contact the Help Desk if you'd like to have this setting enabled.</note>
  
 +===== Patron Expiration Dates =====
 +
 +All patron accounts that had been set to expire this summer have been pushed back to expire September 30, 2020. The automated renewal emails will go out on August 30. 
  
 ===== Closed Dates Editor ===== ===== Closed Dates Editor =====
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     * Remove "NMN" that was entered in the middle name fields (use the patron search form filtered by your library to identify these)     * Remove "NMN" that was entered in the middle name fields (use the patron search form filtered by your library to identify these)
     * Update non-DL IDs that were entered incorrectly (see best practices at: https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:accounts:reg_field_desc)     * Update non-DL IDs that were entered incorrectly (see best practices at: https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:accounts:reg_field_desc)
 +    * Correct city and county names that are entered incorrectly in patron addresses. To identify incorrect entries, 1) run the Quick Report for Patron Count by City or Patron Count by County, 2) review the list for spelling and data entry errors, and 3) use Patron Search to search for the incorrectly entered city or county to identify the patron accounts that need to be updated.
   * Staff cleanup projects for Local Admins   * Staff cleanup projects for Local Admins
     * Review all staff accounts to be sure they are up to date - if there are old staff accounts that are no longer being used, deactivate them (change the permission group to Patron, and verify that it is expired and inactive)     * Review all staff accounts to be sure they are up to date - if there are old staff accounts that are no longer being used, deactivate them (change the permission group to Patron, and verify that it is expired and inactive)
circ/covid.1590684239.txt.gz · Last modified: 2020/05/28 16:43 by tmccanna