Differences

This shows you the differences between two versions of the page.

--- circ:holds [2019/06/27 22:33] – [Processing Holds] tmccanna
+++ circ:holds [2019/09/24 18:56] – [Processing Holds] tmccanna
@@ Line 36: / Line 36: @@
 If the item being scanned is on hold for a patron of another location, the system will print a Transit Slip and staff will place the item in transit. Items should be appropriately packaged to protect them from damage while in transit [2008.11]. All materials should be treated the same as each library would want its own materials handled [2009.05].
+The library should keep the hold or transit slip with the item (most libraries will insert the slip into a book with the slip showing), but should never use tape to attach the slip to a book [2019.09].
   * Holds that are not processed within 24 hours will be re-targeted to another library if possible.  For 5 days, the hold targeter will only select items within the pickup library.  After 5 days, the hold may be filled by any copy within PINES [2007.12].  Borrowed items should be promptly sent back to the owning library or on to the next library to fill a hold.
-  * A database of PINES delivery addresses in mailing label format is provided to each library (see [[admin:ids|Library Routing, Courier, and Contact Info]]); you can print out the addresses needed on demand.  For convenience, the Evergreen receipt templates for transit items can be configured to print the library policy name and courier code for each item (see [[admin:workstations:receipts|Print Templates]]).  All items should be sent out within 24 hours of receipt of the holds list.
+  * A database of PINES delivery addresses in mailing label format is provided to each library (see [[admin:ids|Library Routing, Courier, and Contact Info]]); you can print out the addresses needed on demand.  For convenience, the Evergreen receipt templates for transit items are configured by default to print the library policy name and courier code for each item (see [[admin:workstations:receipts|Print Templates]]). All items should be sent out within 24 hours of receipt of the holds list.
+  * Items should be placed in a green PINES courier bag with the courier code and library policy name in clearly showing through the window of the bag. Multiple items may be placed in a green bag, but all items within a bag must be destined for a single library branch (ie, an item going to ARL-ATH and an item going to ARL-BOG must be packaged in separate bags).
   * Holds notices will be emailed within an hour of when the item is available for those patrons who have email addresses in their user records and who have chosen to be notified by email.  Each library is responsible for contacting users who have chosen to be telephoned regarding available holds.  No paper notices will be mailed centrally.
   * Holds will also be captured in the normal course of checking in items.  These holds should be processed and routed within 24 hours.