Differences

This shows you the differences between two versions of the page.

--- circ:notification-wording [2020/06/16 19:16] – [New User Created Welcome Notice] tmccanna
+++ circ:notification-wording [2023/07/10 19:18] (current) – tmccanna
@@ Line 1: / Line 1: @@
 ====== Wording of Automated Notices ======
+<note important>The wording here is outdated as of July 2023 when the messages were converted to HTML format.</note>
+===== 1 Day Overdue Email Notification =====
+**//Type: Email\\
+Frequency: Nightly// **
+Subject: [PINES] Overdue Library Materials
+Attention:   [% user.first_given_name %] [% user.family_name %]
+Card Number: [% user.card.barcode %]
+Our records indicate the following item(s) are overdue.
+[% FOR circ IN target %]
+[%- copy_details = helpers.get_copy_bib_basics(circ.target_copy.id) -%]
+Title:    [% copy_details.title FILTER ucfirst %]
+Author:   [% copy_details.author FILTER ucfirst %]
+Call No:  [% circ.target_copy.call_number.label %]
+Barcode:  [% circ.target_copy.barcode %]
+Checked Out At: [% circ.circ_lib.name %]
+Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]
+[% END %]
+Please note that items returned while the library is closed will remain on your account until the library reopens. These items will be backdated upon checkin to the last open day. Please contact your local library if you feel you have received this message in error or if you have additional questions:
+[% homelib.parent_ou.name %]
+[% homelib.name %]
+[%- SET addr = homelib.mailing_address -%]
+[%- IF !addr -%] [%- SET addr = homelib.billing_address -%] [%- END %]
+[% addr.street1 %] [% addr.street2 %]
+[% addr.city %], [% addr.state %] [% addr.post_code %]
+[% homelib.phone %]
+[% homelib.email %]
+[%- SET liburl = helpers.get_org_setting(homelib.id, 'lib.info_url') -%]
+[% liburl %]
+You may also access your account online at: https://gapines.org/login
+===== 1 Day Overdue Notice by SMS =====
+**//Type: SMS Text// ** \\
+**//Frequency: Nightly// **\\
+Subject: PINES Overdue Items
+Visit http://gapines.org/login for details.
+[% FOR circ IN target %]
+[%- copy_details = helpers.get_copy_bib_basics(circ.target_copy.id) -%]
+"[% copy_details.title FILTER ucfirst %]" by [% copy_details.author FILTER ucfirst %] due on [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]--
+[% END %]
 ===== 10 Day Overdue Email Notification =====
 **//Type: Email\\
@@ Line 16: / Line 68: @@
 Author: [% copy_details.author FILTER ucfirst %]\\
 Call No: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
 Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
 [% END %]
-Items may be returned and fines paid at any PINES member library. Fines will continue to accrue until items are returned.
+Overdue fines will continue to accrue until items are returned. Items may be returned and fines paid at any PINES member library. Some libraries also accept online payments at: https://gapines.org/login
 If you have any questions, please contact:
@@ Line 31: / Line 84: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)\\
+[% liburl %]\\
+(Please have your library card number available.)\\
 \\
-You may also access your account online at: [[http://gapines.org/login|http://gapines.org/login]]
+You may also access your account online at: [[https://gapines.org/login|https://gapines.org/login]]
-----
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-----
 ===== 10 Day Overdue Notice in PMC =====
@@ Line 53: / Line 102: @@
 Author: [% copy_details.author FILTER ucfirst %]\\
 Call No: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
 Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
 [% END %]
@@ Line 68: / Line 118: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)
+[% liburl %]\\
+(Please have your library card number available.)\\
-----
 ===== 3 Day Courtesy Notice =====
@@ Line 87: / Line 137: @@
 Author: [% copy_details.author FILTER ucfirst %]\\
 Call No: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
 Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
 [% END %]
-Please return or renew your items by the due date in order to avoid late charges. You may renew your items online ([[http://gapines.org/login|http://gapines.org/login]]) or by contacting your library. (You may be unable to renew items if other patrons have holds on them, if your account is expired, or if you have more than $10.00 in fines and fees.)
+Please return or renew your items by the due date in order to avoid late charges. You may renew your items online ([[https://gapines.org/login|https://gapines.org/login]]) or by contacting your library. (You may be unable to renew items if other patrons have holds on them, if your account is expired, or if you owe more than $10.00 in fines and fees.)
 If you have any questions, please contact:
@@ Line 102: / Line 153: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)\\
+[% liburl %]\\
+(Please have your library card number available.)\\
 \\
-You may also access your account online at: [[http://gapines.org/login|http://gapines.org/login]]
+You may also access your account online at: [[https://gapines.org/login|https://gapines.org/login]]
-----
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-----
 ===== 3 Day Courtesy Notice by SMS =====
@@ Line 116: / Line 163: @@
 **//Frequency: Nightly// **
-Subject: [PINES] Items Due Soon
+Subject: PINES Items Due Soon
-These items will be due soon
 [% FOR circ IN target %]\\
-— "[% copy_details.title FILTER ucfirst %]" by [% copy_details.author FILTER ucfirst %] due on [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
+"[% copy_details.title FILTER ucfirst %]" by [% copy_details.author FILTER ucfirst %] due on [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]--\\
 [% END %]\\
-— Log in to [[http://gapines.org/login|http://gapines.org/login]] to renew
+Go to [[https://gapines.org/login|https://gapines.org/login]] to renew
-----
 ===== 3 Day Courtesy Notice in PMC =====
@@ Line 139: / Line 182: @@
 Author: [% copy_details.author FILTER ucfirst %]\\
 Call No: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
 Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
 [% END %]
-Please return or renew your items by the due date in order to avoid late charges. You may renew your items online ([[http://gapines.org/login|http://gapines.org/login]]) or by contacting your library. (You may be unable to renew items if other patrons have holds on them, if your account is expired, or if you have more than $10.00 in fines and fees.)
+Please return or renew your items by the due date in order to avoid late charges. You may renew your items online ([[https://gapines.org/login|https://gapines.org/login]]) or by contacting your library. (You may be unable to renew items if other patrons have holds on them, if your account is expired, or if you owe more than $10.00 in fines and fees.)
 If you have any questions, please contact:
@@ Line 154: / Line 198: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)
+[% liburl %]\\
+(Please have your library card number available.)\\
-----
+===== 3 Month Long Overdue Notice =====
+**//Type: Email// ** \\
+**//Frequency: Nightly// **
+Subject: [PINES] Long Overdue Library Materials
+Attention: [% user.first_given_name %] [% user.family_name %]\\
+Card Number: [% user.card.barcode %]
+The following items checked out to your account have been overdue for 3 months or longer. They have been marked "Long Overdue" and the replacement costs have been billed to your account.
+[% FOR circ IN target %]\\
+Title: [% copy_details.title FILTER ucfirst %]\\
+Author: [% copy_details.author FILTER ucfirst %]\\
+Call Number: [% circ.target_copy.call_number.label %]\\
+Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
+Bill Amount: $[% circ.billable_transaction.summary.balance_owed %]\\
+[% END %]
+Items may be returned and fines paid at any PINES member library. Some libraries also accept online payments at: https://gapines.org/login
+If you have any questions, please contact:
+[% homelib.parent_ou.name %]\\
+[% homelib.name %]\\
+[%- SET addr = homelib.mailing_address -%]\\
+[%- IF !addr -%] [%- SET addr = homelib.billing_address -%] [%- END %]\\
+[% addr.street1 %] [% addr.street2 %]\\
+[% addr.city %], [% addr.state %] [% addr.post_code %]\\
+[% homelib.phone %]\\
+[% homelib.email %]\\
+[% liburl %]\\
+(Please have your library card number available.)\\
+\\
+You may also access your account online at: [[https://gapines.org/login|https://gapines.org/login]]
+===== 3 Month Long Overdue Notice in PMC =====
+**//Type: PMC// ** \\
+**//Frequency: Nightly// **
+Title: Long Overdue Library Materials
+The following items checked out to your account have been overdue for 3 months or longer. They have been marked "Long Overdue" and the replacement costs have been billed to your account.
+[% FOR circ IN target %]\\
+Title: [% copy_details.title FILTER ucfirst %]\\
+Author: [% copy_details.author FILTER ucfirst %]\\
+Call Number: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
+Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
+Bill Amount: $[% circ.billable_transaction.summary.balance_owed %]\\
+[% END %]
+If you have any questions, please contact:
+[% homelib.parent_ou.name %]\\
+[% homelib.name %]\\
+[%- SET addr = homelib.mailing_address -%]\\
+[%- IF !addr -%] [%- SET addr = homelib.billing_address -%] [%- END %]\\
+[% addr.street1 %] [% addr.street2 %]\\
+[% addr.city %], [% addr.state %] [% addr.post_code %]\\
+[% homelib.phone %]\\
+[% homelib.email %]\\
+[% liburl %]\\
+(Please have your library card number available.)\\
 ===== 30 Day Account Expiration Courtesy Notice =====
@@ Line 167: / Line 278: @@
 Card Number: [% user.card.barcode %]
-Come see us within the next 30 days and renew your library card to ensure uninterrupted library service.
+[% IF user.profile.id == '61' %]
+Your PINES public library card account registered through your school will expire on October 15.
+If this is an error, please contact your school’s administrative office.
+To apply for a regular PINES account, please visit: https://gapines.org/eg/opac/register
+[% ELSE %]
+Your library card is set to expire soon. Please visit any PINES library to renew to avoid an interruption in service.
 HOW TO RENEW:
-Renewal is easy! Just bring your library card and current ID to any PINES library and we will do the rest.
+Renewal is easy! Just bring your library card and current photo ID to any PINES library and we will do the rest.
-If you have moved and the address on your ID doesn’t match your current address, please bring additional proof of address (such as a utility bill or a rental agreement) in order to renew your card with no delay.
+If you have moved and the address on your photo ID doesn't match your current address, please bring additional proof of address (such as a utility bill or a rental agreement) in order to renew your card with no delay.
+If you have any outstanding fines or fees on your account, they will need to be paid before your card can be renewed.
-If you have any outstanding fines or fees on your account, they will need to be paid before your card can be renewed. If you are unable to find your library card, we will replace it for a $2.00 fee.
@@ Line 183: / Line 304: @@
 Have you been taking advantage of everything your library has to offer?
-- Books from more than 280 PINES libraries and service outlets across Georgia delivered to your local library via a free delivery service\\
+- Books, audiobooks, DVDs and other materials from nearly 300 PINES libraries and service outlets across Georgia delivered to your local library for free\\
-- DVDs, audiobooks, and other materials\\
+- Free downloadable ebooks and audiobooks\\
-- Free downloadable ebooks and audiobooks (offerings vary from library to library)\\
 - Online research databases, reference books, genealogy tools, and interactive language-learning resources through GALILEO\\
 - Online holds, renewals, and account management\\
-- Store lists of books you’d like to read\\
+- 'Georgia PINES' app for Android or iPhone\\
+- Ability to store lists of books\\
 - Option to save your checkout history\\
 - Book recommendations based on books you enjoyed reading\\
-- Free storytimes, classes, activities, and special events for all ages
+- Free storytimes, classes, activities, and special events for all ages\\
+FIND A PINES LIBRARY NEAR YOU:
-PINES LIBRARY LOCATIONS:
+[[https://pines.georgialibraries.org/pinesLocator/locator.html|https://pines.georgialibraries.org/pinesLocator/locator.html]]
-[[http://pines.georgialibraries.org/pinesLocator/locator.html|http://pines.georgialibraries.org/pinesLocator/locator.html]]
+[% END %]
 FOR QUESTIONS:
@@ Line 210: / Line 332: @@
 [% lib.phone %]\\
 [% lib.email %]\\
-(Please have your library card available.)\\
+[% liburl %]\\
+(Please have your library card number available.)\\
 \\
-You may also access your account online at: [[http://gapines.org/login|http://gapines.org/login]]
+You may also access your account online at: [[https://gapines.org/login|https://gapines.org/login]]
-----
+===== 60 Day Overdue Email Notification =====
+//New as of: January 2022//\\
+**//Type: Email\\
+Frequency: Nightly// **
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
+Subject: [PINES] Overdue Library Materials
-----
-===== 6 Month Long Overdue Notice =====
-**//Type: Email// ** \\
-**//Frequency: Nightly// **
-Subject: [PINES] Long Overdue Library Materials
 Attention: [% user.first_given_name %] [% user.family_name %]\\
 Card Number: [% user.card.barcode %]
-The following items checked out to your account have been overdue for 6 months or longer. They have been marked "Long Overdue" and the replacement costs have been billed to your account.
+Our records indicate the following items are 60 days or more overdue.
 [% FOR circ IN target %]\\
 Title: [% copy_details.title FILTER ucfirst %]\\
 Author: [% copy_details.author FILTER ucfirst %]\\
-Call Number: [% circ.target_copy.call_number.label %]\\
+Call No: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
 Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
-Bill Amount: $[% circ.billable_transaction.summary.balance_owed %]\\
+Item Price: $[% circ.target_copy.call_number.price %] (Additional processing charge may apply)\\
 [% END %]
+Please return these items so that other patrons may use them. If you do not return these items, you will be charged the owning library's item price plus any additional processing fees. Items may be returned and fines paid at any PINES member library. Some libraries also accept online payments at: https://gapines.org/login
 If you have any questions, please contact:
@@ Line 249: / Line 371: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)\\
+[% liburl %]\\
+(Please have your library card number available.)\\
 \\
-You may also access your account online at: [[http://gapines.org/login|http://gapines.org/login]]
+You may also access your account online at: [[https://gapines.org/login|https://gapines.org/login]]
-----
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
+===== 60 Day Overdue Notice in PMC =====
+//New as of: January 2022//\\
-----
-===== 6 Month Long Overdue Notice in PMC =====
 **//Type: PMC// ** \\
 **//Frequency: Nightly// **
-Title: Long Overdue Library Materials
+Title: 60-Day Overdue Library Materials
-The following items checked out to your account have been overdue for 6 months or longer. They have been marked "Long Overdue" and the replacement costs have been billed to your account.
+Our records indicate the following items are 60 days or more overdue.
 [% FOR circ IN target %]\\
 Title: [% copy_details.title FILTER ucfirst %]\\
 Author: [% copy_details.author FILTER ucfirst %]\\
-Call Number: [% circ.target_copy.call_number.label %]\\
+Call No: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
 Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
-Bill Amount: $[% circ.billable_transaction.summary.balance_owed %]\\
+Item Price: $[% circ.target_copy.call_number.price %] (Additional processing charge may apply)\\
 [% END %]
+Please return these items so that other patrons may use them. If you do not return these items, you will be charged the owning library's item price plus any additional processing fees. Items may be returned and fines paid at any PINES member library. Some libraries also accept online payments at: https://gapines.org/login
 If you have any questions, please contact:
@@ Line 285: / Line 408: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)
+[% liburl %]\\
+(Please have your library card number available.)\\
-----
 ===== Email Checkout Receipt =====
@@ Line 320: / Line 442: @@
 [% lib.phone %]\\
 [% lib.email %]\\
-(Please have your library card available.)\\
+[% liburl %]\\
+(Please have your library card number available.)\\
 \\
-You may also access your account online at: [[http://gapines.org/login|http://gapines.org/login]]
+You may also access your account online at: [[https://gapines.org/login|https://gapines.org/login]]
-----
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-----
 ===== Fine Limit Exceeded =====
@@ Line 342: / Line 461: @@
 Our records indicate your account has exceeded the fine limit allowed for use of your PINES library card.
-Please visit your nearest PINES library location to pay your fines and restore full access to your account. If your home library accepts payments online, you can pay them at: https://gapines.org/login
+Please visit your nearest PINES library location to pay your fines and restore full access to your account. If your home library accepts payments online, you can pay at: https://gapines.org/login
 If you have any questions, please contact your home library at:
@@ Line 354: / Line 473: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)
+[% liburl %]\\
+(Please have your library card number available.)\\
-You may also access your account online at: http://gapines.org/login
+You may also access your account online at: https://gapines.org/login
----------------------------------------------------------------
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-===== Hold Cancelled (Shelf-Expired) Email Notification =====
+===== Hold Canceled (Shelf-Expired) User Message =====
-**//Type: Email// ** \\
-**//Frequency: Nightly// **
-Subject: [PINES] Hold Cancelled
-Attention: [% user.first_given_name %] [% user.family_name %]\\
-Card Number: [% user.card.barcode %]
-The following holds have been cancelled because they were not picked up from the library.
-[% FOR hold IN target %]\\
-Title: [% copy_details.title FILTER ucfirst %]\\
-Author: [% copy_details.author FILTER ucfirst %]\\
-Request Date: [% date.format(helpers.format_date(hold.request_time), '%m-%d-%Y') %]
-[% END %]
-If you have any questions, please contact:
-[% homelib.parent_ou.name %]\\
-[% homelib.name %]\\
-[%- SET addr = homelib.mailing_address -%]\\
-[%- IF !addr -%] [%- SET addr = homelib.billing_address -%] [%- END %]\\
-[% addr.street1 %] [% addr.street2 %]\\
-[% addr.city %], [% addr.state %] [% addr.post_code %]\\
-[% homelib.phone %]\\
-[% homelib.email %]\\
-(Please have your library card available.)\\
-\\
-You may also access your account online at: [[http://gapines.org/login|http://gapines.org/login]]
-----
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-----
-===== Hold Cancelled (Shelf-Expired) User Message =====
 **//Type: PMC// ** \\
 **//Frequency: Nightly// **
-Title: Hold Request Cancelled
+Title: Hold Request Canceled
-The following holds have been cancelled because they were not picked up from the library.
+The following holds have been canceled because they were not picked up from the library.
 [% FOR hold IN target %]\\
@@ Line 424: / Line 504: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)
+[% liburl %]\\
+(Please have your library card number available.)\\
-----
@@ Line 446: / Line 524: @@
 Call Number: [% hold.current_copy.call_number.label %]\\
 Barcode: [% hold.current_copy.barcode %]\\
-Pickup Library: [% hold.pickup_lib.name %]
+Pickup Library: [% hold.pickup_lib.name %] ([% hold.pickup_lib.phone %])
 [% END %]
@@ Line 460: / Line 538: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)\\
+[% liburl %]\\
+(Please have your library card number available.)\\
 \\
-You may also access your account online at: [[http://gapines.org/login|http://gapines.org/login]]
+You may also access your account online at: [[https://gapines.org/login|https://gapines.org/login]]
-----
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-----
 ===== Hold Ready for Pickup PMC Notification =====
@@ Line 496: / Line 570: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)
+[% liburl %]\\
+(Please have your library card number available.)\\
-----
 ===== Hold Ready for Pickup SMS Notification =====
@@ Line 504: / Line 578: @@
 **//Frequency: Hourly// **
-Subject: [PINES] [% target.size %] hold(s) ready for pickup
+Subject: PINES-[% target.size %] hold(s) ready for pickup:
-You have holds ready for pickup:\\
+[% FOR hold IN target %]\\
-[% FOR hold IN target %][%-\\
+"[% title FILTER ucfirst %]" by [% author FILTER ucfirst %] (pickup at [% hold.pickup_lib.name %])–-\\
-bibxml = helpers.xml_doc( hold.current_copy.call_number.record.marc );\\
-title = "";\\
-FOR part IN bibxml.findnodes('//*[@tag="245"]/*[@code="a"]');\\
-title = title _ part.textContent;\\
-END;\\
-author = bibxml.findnodes('//*[@tag="100"]/*[@code="a"]').textContent;\\
-%]"[% title FILTER ucfirst %]" by [% author FILTER ucfirst %] (pickup at [% hold.pickup_lib.name %])–\\
 [% END %]\\
-Log in to [[http://gapines.org/login|http://gapines.org/login]] or call [% homelib.phone %] for questions.
+Go to [[https://gapines.org/login|https://gapines.org/login]] or call [% homelib.phone %] for questions.
-----
 ===== Item Lost and Billed Email Notification =====
@@ Line 535: / Line 601: @@
 Author: [% copy_details.author FILTER ucfirst %]\\
 Call Number: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
 Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
 Bill Amount: $[% circ.billable_transaction.summary.balance_owed %]\\
 [% END %]
-You may log into your online account to view your total bill including any other charges, or you may contact your library for additional information.
+You may log into your online account to view your total bill including any other charges, or you may contact your home library for additional information. Some libraries also accept online payments at: https://gapines.org/login
 If you have any questions, please contact:
@@ Line 551: / Line 619: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)\\
+[% liburl %]\\
+(Please have your library card number available.)\\
 \\
-You may also access your account online at: [[http://gapines.org/login|http://gapines.org/login]]
+You may also access your account online at: [[https://gapines.org/login|https://gapines.org/login]]
-----
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-----
 ===== Item Lost and Billed PMC Notification =====
@@ Line 573: / Line 637: @@
 Author: [% copy_details.author FILTER ucfirst %]\\
 Call Number: [% circ.target_copy.call_number.label %]\\
+Barcode:  [% circ.target_copy.barcode %]\\
 Due Date: [% date.format(helpers.format_date(circ.due_date), '%m-%d-%Y') %]\\
 Bill Amount: $[% circ.billable_transaction.summary.balance_owed %]\\
@@ Line 587: / Line 652: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)
+[% liburl %]\\
+(Please have your library card number available.)\\
-----
 ===== New User Created Welcome Notice =====
 //**Type: Email** // \\
-**//Frequency: Nightly// **
+**//Frequency: Every 10 minutes// **
-Subject: [PINES] Welcome to PINES!
+Subject: [PINES] Welcome to Your PINES Public Library!
 [%- USE date -%]\\
@@ Line 614: / Line 679: @@
 Thank you for registering for a PINES library card! Your account gives you access to a wide variety of library materials and services:
-- Books, DVDs, audiobooks, and other materials at more than 280 PINES libraries and service outlets across Georgia\\
+- Books, audiobooks, DVDs and more from nearly 300 PINES libraries across Georgia\\
-- Free downloadable ebooks and audiobooks (offerings vary from library to library)\\
+- Free downloadable ebooks and audiobooks\\
-- Online research databases, reference books, genealogy tools, and interactive language-learning resources through GALILEO\\
+- Online research databases, test preparation resources, interactive language-learning resources and much more through GALILEO\\
 - Online holds and renewals\\
-- Store lists of books you'd like to read\\
+- 'Georgia PINES' app for Android or iPhone\\
 - Option to save your checkout history\\
-- Free courier delivery of books you place on hold from any other PINES library to your local library\\
+- Free courier delivery of library materials you place on hold from any other PINES library to your local library\\
-- Book recommendations based on books you enjoyed reading\\
+- Series information and recommendations\\
 - Free storytimes, classes, activities, and special events for all ages
-[% ELSIF user.profile.id == '61' %] //(The following section gets sent to accounts with the Student Card permission group.)//
+[% ELSIF user.profile.id == '61' %] //(The following section gets sent to accounts with the PLAY Card permission group.)//
 Your school has registered you for a PINES public library card! Your account gives you access to a wide variety of public library materials and services:
-- Books, DVDs, audiobooks, and other materials at around 300 PINES libraries and service outlets across Georgia
+- Books, audiobooks, DVDs and more from nearly 300 PINES libraries across Georgia\\
-- Free downloadable ebooks and audiobooks (offerings vary from library to library)
+- Free downloadable ebooks and audiobooks\\
-- Online research databases, reference books, genealogy tools, and interactive language-learning resources through GALILEO
+- Online research databases, test preparation resources, interactive language-learning resources and much more through GALILEO\\
-- Online holds and renewals
+- Online holds and renewals\\
-- Store lists of books you'd like to read
+- 'Georgia PINES' app for Android or iPhone\\
-- Option to save your checkout history
+- Option to save your checkout history\\
-- Free courier delivery of books you place on hold from any other PINES library to your local library
+- Free courier delivery of library materials you place on hold from any other PINES library to your local library\\
-- Book recommendations based on books you enjoyed reading
+- Series information and recommendations\\
 - Free storytimes, classes, activities, and special events for all ages
 If you do not wish to use your PINES account, your parent or guardian may contact your school's administrative office to opt out of the library card program.
+[% ELSIF user.profile.id == '64' %] //(The following section gets sent to patrons who register online and get assigned to the Quipu permission group.)//
+Welcome to PINES!
+You have successfully registered for a PINES e-card! You now have access to:
+- Free downloadable ebooks and audiobooks\\
+- Online research databases, test preparation resources, interactive language-learning resources and much more through GALILEO\\
+In order to take full advantage of all library services, please visit your local PINES-member library with your e-card number and your photo ID (as well as your proof of address, if it is different from what is shown on your ID). Once you receive your full PINES card, you will have access to:
+- Books, audiobooks, DVDs and more from nearly 300 PINES libraries across Georgia\\
+- Online holds and renewals\\
+- 'Georgia PINES' app for Android or iPhone\\
+- Option to save your checkout history\\
+- Free courier delivery of library materials you place on hold from any other PINES library to your local library\\
+- Series information and recommendations\\
+- Free storytimes, classes, activities, and special events for all ages
 [% ELSE %] //(The following section gets sent to accounts with any other permission group.)//
@@ Line 646: / Line 731: @@
 [% END %]
+To access your account, go to https://gapines.org/login
-Search the PINES Online Catalog:\\
+Enter your library card number and your temporary password. After you are logged in, click on "Account Preferences" to add a username, change your password, set up your Hold notification preferences, and more.
-[[http://gapines.org|http://gapines.org]]
-Access Your Account:\\
+[% IF user.profile.id == '61' %]
-[[http://gapines.org/login|http://gapines.org/login]]
+ - Your barcode number is: [% user.card.barcode %] (be sure to use capital letters)\\
+ - Information about your password will be provided by your school district.\\
-Enter your library card number and your temporary password. After you are logged in, click on "Account Preferences" to add a username, change your password, set up your Hold notification preferences, your search preferences, and your checkout history preferences.
+[% END %]
-Student Digital Cards:\\
-Please note, if you have been registered for a student digital-only account through your school, you will be able to use online library resources, but you will not be able to check out library materials or place items on hold.
 If you have any questions, please contact your home library at:\\
@@ Line 668: / Line 750: @@
 [% lib.phone %]\\
 [% lib.email %]\\
-(Please have your library card available.)
-----
+Check your library's web site for more information:
+[%- SET liburl = helpers.get_org_setting(lib.id, 'lib.info_url') -%]
+[% liburl %]
+Please have your library card number ([% user.card.barcode %]) ready.
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-----
 ===== Password reset request notification =====
@@ Line 701: / Line 784: @@
 [% homelib.phone %]\\
 [% homelib.email %]\\
-(Please have your library card available.)\\
+[% liburl %]\\
-----
+(Please have your library card number available.)\\
-This is an automatically generated message. Please do not reply. If you believe you have received this message in error, please contact the library listed above.
-----
 ===== SMS Call Number =====
@@ Line 720: / Line 800: @@
 Library: [% target.owning_lib.name %]
+====== Notices Sent by Vendor ======
+===== 10-day Notice =====
+//**Type: If patron does not have email address, vendor attempts phone call. If no valid phone, vendor sends letter via USPS ** // \\
+FIRST OVERDUE NOTICE
+Dear [name],
+According to our records, the following items were checked out on your library card and are now overdue. Please return them as soon as possible to avoid increasing fines.  Returning all the past due materials and paying your late fines will also allow you to check materials out in the future.
+[Title] [Author] [Call #] [Due Date] [Item ID]
+Your prompt assistance in returning these materials will help us make these items available for use by other customers. If you have questions about these items or your library account, please call [library] at [phone number].
+Thank you for your help.
+===== 30-day Notice =====
+//**Type: USPS Mail** // \\
+FINAL OVERDUE NOTICE
+Dear Valued Library Customer,
+According to our records, the following items checked out on your library card and are now more than 30 days past due. Please return these items as soon as possible to avoid additional fines and maintain your library card’s validity.
+[Title] [Author] [Call #] [Due Date] [Item ID]
+Your prompt assistance in returning these materials will help us make these items available for use by other customers. If you have questions about these items or your library account, please call [library] at [phone number].
+Thank you for your help.
+OCGA 20-5-53\\
+Any person who borrows from any public library any book, newspaper, magazine, manuscript, pamphlet, publication, recording, video product, microfilm, computer software, film, or other article or equipment necessary to its display or use belonging to or in the care of such public library under any agreement to return it and thereafter fails to return such book, newspaper, magazine, manuscript, pamphlet, publication, recording, video product, microfilm, computer software, film, or other article or equipment necessary to its display or use shall be given written notice, mailed to his last known address or delivered in person, to return such article or equipment within 15 days after the date of such notification.  Such notice shall contain a copy of this Code section.  If such person shall thereafter willfully and knowingly fail to return such article or equipment within 15 days, such person shall be guilty of a misdemeanor and, upon conviction thereof, shall be punished by a fine of not more than $500.00 or imprisonment for not more than 30 days and shall be required to return such article or equipment or provide reimbursement for the replacement cost of such article or equipment.