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circ:notifications [2018/10/11 20:15] – external edit 127.0.0.1circ:notifications [2020/09/22 15:31] – tmccanna
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   * 6 Month Long Overdue Notice (Email)   * 6 Month Long Overdue Notice (Email)
   * 6 Month Long Overdue Notice in PMC   * 6 Month Long Overdue Notice in PMC
 +  * Fine Limit Exceeded
   * Hold Cancelled (Shelf-Expired) Email Notification   * Hold Cancelled (Shelf-Expired) Email Notification
   * Hold Cancelled (Shelf-Expired) User Message (PMC)   * Hold Cancelled (Shelf-Expired) User Message (PMC)
Line 39: Line 40:
   - 30 Day Overdue letter sent by vendor.   - 30 Day Overdue letter sent by vendor.
   - 6 Month Long Overdue Notice sent by email (if available) and entered into Patron Message Center.   - 6 Month Long Overdue Notice sent by email (if available) and entered into Patron Message Center.
 +  - Fine Limit Exceeded is emailed when a patron reaches their fine limit (usually $10.00). This can be for any type of fines and fees.
  
 ===== Pre-Overdue Notices ("Preminders") ===== ===== Pre-Overdue Notices ("Preminders") =====
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 Historical Note: The Executive Committee voted that PINES will issue 7- and 14-day overdue notices to patrons. Mandatory budget reductions for GPLS in summer 2009 necessitated a change to a single 10-day notice to replace the 7- and 14-day notices. The 30-day notice remains intact, as required by Georgia law [1999.10], [2009.09]. Historical Note: The Executive Committee voted that PINES will issue 7- and 14-day overdue notices to patrons. Mandatory budget reductions for GPLS in summer 2009 necessitated a change to a single 10-day notice to replace the 7- and 14-day notices. The 30-day notice remains intact, as required by Georgia law [1999.10], [2009.09].
 +
 +====== Sending / Bounceback Address ======
 +
 +Although the automated notifications get sent from the PINES server, they are configured to appear that they come from the patron's home library. This reinforces consistency to the patron regarding their home library is and who they should contact for questions, payments, renewals, etc. 
 +
 +The email address used as the sending address can be the same address as the library's main contact email address, it can be a generic address that multiple staff have access to, or it can be the email address of the branch manager or circulation manager. If no email address is set up in the "Sending email address for patron notices" library setting, then the emails will be sent from the branch contact email address. Libraries cannot remove all contact email addresses [2020.09].
 +
 +The staff member(s) that monitors the email address should make note of "bouncebacks" (aka, undelivered mail notices) and update the associated patron accounts by marking their email addresses invalid on the Patron Edit screen.
 +
 +
  
  
  
  
circ/notifications.txt · Last modified: 2023/07/10 19:16 by tmccanna