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circ:notifications [2022/01/13 18:21] tmccannacirc:notifications [2023/07/10 19:16] (current) – [Automated Notifications] tmccanna
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 The automated notices include: The automated notices include:
  
 +  * 1 Day Overdue Email Notification
 +  * 1 Day Overdue Notice by SMS
   * 10 Day Overdue Email Notification   * 10 Day Overdue Email Notification
   * 10 Day Overdue Notice in PMC   * 10 Day Overdue Notice in PMC
   * 3 Day Courtesy Notice (by Email)   * 3 Day Courtesy Notice (by Email)
   * 3 Day Courtesy Notice by SMS   * 3 Day Courtesy Notice by SMS
-  * 3 Day Courtesy Notice in PMC+  * 3 Month Long Overdue Notice (Email) 
 +  * 3 Month Long Overdue Notice in PMC
   * 30 Day Account Expiration Courtesy Notice   * 30 Day Account Expiration Courtesy Notice
-  * 6 Month Long Overdue Notice (Email) 
-  * 6 Month Long Overdue Notice in PMC 
   * 60 Day Overdue Notice (Email)   * 60 Day Overdue Notice (Email)
   * 60 Day Overdue Notice (PMC)   * 60 Day Overdue Notice (PMC)
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   * Item Lost and Billed PMC Notification   * Item Lost and Billed PMC Notification
   * New User Created Welcome Notice   * New User Created Welcome Notice
 +  * New User Follow Up Message
   * Password Reset Request Notification   * Password Reset Request Notification
   * SMS Call Number   * SMS Call Number
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 Letters that cannot be delivered are returned to the patron's home library. The library should mark those patrons' addresses invalid when this occurs. Letters that cannot be delivered are returned to the patron's home library. The library should mark those patrons' addresses invalid when this occurs.
  
-See also: **[[circ:notification-wording|Wording of Automated Notices]]**+ 
 +**Historical Notes** 
 +  - The Executive Committee voted that PINES will issue 7- and 14-day overdue notices to patrons. Mandatory budget reductions for GPLS in summer 2009 necessitated a change to a single 10-day notice to replace the 7- and 14-day notices. The 30-day notice remains intact, as required by Georgia law [1999.10], [2009.09]. 
 +  The 1-day overdue notice was added July 1, 2022. 
 +  - The Long Overdue process changed from 6 months to 3 months on July 1, 2022. 
 +  - The email notices were converted to HTML format June and July of 2023.
  
 ===== Typical Notifications for an Overdue Item ===== ===== Typical Notifications for an Overdue Item =====
  
   - 3 Day Courtesy Notice sent 3 days prior to due date by email (if available) and SMS text (if available), and entered into Patron Message Center.   - 3 Day Courtesy Notice sent 3 days prior to due date by email (if available) and SMS text (if available), and entered into Patron Message Center.
 +  - 1 Day Overdue Notice sent by email (if available)
   - 10 Day Overdue Notice sent by email (if available) and entered into Patron Message Center. Vendor also telephones patrons who do not have a valid email recorded in PINES, and if they cannot be reached by phone then vendor sends a letter.   - 10 Day Overdue Notice sent by email (if available) and entered into Patron Message Center. Vendor also telephones patrons who do not have a valid email recorded in PINES, and if they cannot be reached by phone then vendor sends a letter.
   - 30 Day Overdue letter sent by vendor via USPS.   - 30 Day Overdue letter sent by vendor via USPS.
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   - 6 Month Long Overdue Notice sent by email (if available) and entered into Patron Message Center.   - 6 Month Long Overdue Notice sent by email (if available) and entered into Patron Message Center.
   - Fine Limit Exceeded is emailed when a patron reaches their fine limit (usually $10.00). This can be for any type of fines and fees.   - Fine Limit Exceeded is emailed when a patron reaches their fine limit (usually $10.00). This can be for any type of fines and fees.
 +
 +
 +
  
 ===== Pre-Overdue Notices ("Preminders") ===== ===== Pre-Overdue Notices ("Preminders") =====
  
-PINES sends a "pre-overdue" or "preminder" courtesy notice via email 3-days prior to the due date of an item [2007.05]. Beginning January 2017, PINES also began sending preminders via SMS text service.+PINES sends a "pre-overdue" or "preminder" courtesy notice via email 3 days prior to the due date of an item [2007.05]. Beginning January 2017, PINES also began sending preminders via SMS text service.
  
 Patrons should be aware that although PINES sends preminders, it is a courtesy only. Some email and SMS text providers may block the preminder emails at the server level, preventing them from arriving at their destinations. The patron is ultimately responsible for returning or renewing items by their due dates whether or not the preminders are received.  Patrons should be aware that although PINES sends preminders, it is a courtesy only. Some email and SMS text providers may block the preminder emails at the server level, preventing them from arriving at their destinations. The patron is ultimately responsible for returning or renewing items by their due dates whether or not the preminders are received. 
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 Overdue notices are sent as a courtesy from the libraries. Failure to receive notices does not exempt patrons from the responsibility for library materials or overdue fines. Notices are generated and mailed centrally. Overdue notices are sent as a courtesy from the libraries. Failure to receive notices does not exempt patrons from the responsibility for library materials or overdue fines. Notices are generated and mailed centrally.
  
-The first overdue notice is generated at 10 days past the due date of an item. These 10-day overdue notices are sent via email to those patrons with email addresses in their user records [2007.02], and patrons without email addresses are telephoned (via a telephone notice service that PINES contracts with) [2011.05].+The first overdue notice is generated at 1 day past the due date of an item [2022.05].
  
-The final (30-dayoverdue notice is sent via US Mail.+The second notice is sent 10 days past the due date of an item. These 10-day overdue notices are sent via email to those patrons with email addresses in their user records [2007.02], and patrons without email addresses are telephoned (via a telephone notice service that PINES contracts with) [2011.05].
  
-Historical Note: The Executive Committee voted that PINES will issue 7- and 14-day overdue notices to patrons. Mandatory budget reductions for GPLS in summer 2009 necessitated a change to a single 10-day notice to replace the 7- and 14-day noticesThe 30-day notice remains intact, as required by Georgia law [1999.10], [2009.09].+A 30-day overdue notice is sent via US Mail. 
 + 
 +An additional 60-day overdue notice is sent by email [2021.12].
  
 ====== Sending / Bounceback Address ====== ====== Sending / Bounceback Address ======
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 The staff member(s) that monitors the email address should make note of "bouncebacks" (aka, undelivered mail notices) and update the associated patron accounts by marking their email addresses invalid on the Patron Edit screen. The staff member(s) that monitors the email address should make note of "bouncebacks" (aka, undelivered mail notices) and update the associated patron accounts by marking their email addresses invalid on the Patron Edit screen.
 +
 +See also: [[admin:settings:spf|SPF Records]]
  
  
circ/notifications.1642098104.txt.gz · Last modified: 2022/01/13 18:21 by tmccanna