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faq:home [2023/08/17 12:33] – [Does PINES lend e-books or downloadable audiobooks?] smorrisonfaq:home [2024/04/08 12:38] (current) – [Other Questions] smorrison
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 ====== Frequently Asked Questions About PINES ====== ====== Frequently Asked Questions About PINES ======
-The answers to most of the questions that the PINES staff receive are listed on this page. **If you have a question about a fine or an item listed on your account, please [[https://georgialibraries.org/find-a-pines-library/|Contact Your Local Library]].**+The answers to most of the questions that the PINES staff receive are listed on this page. **If you have a question about a fine or an item listed on your account, please [[https://georgialibraries.org/find-a-library/|Contact Your Local Library]].**
  
 If you any other questions that are not answered here, then please contact us using our [[https://pines.georgialibraries.org/Contact|Contact Form]]. If you any other questions that are not answered here, then please contact us using our [[https://pines.georgialibraries.org/Contact|Contact Form]].
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 === Your Account Status === === Your Account Status ===
   * [[faq:home#i_have_a_question_about_fines_on_my_account_who_do_i_contact|I have a question about fines on my account. Who do I contact?]]   * [[faq:home#i_have_a_question_about_fines_on_my_account_who_do_i_contact|I have a question about fines on my account. Who do I contact?]]
-  * [[faq:home#i_turned_in_a_book_but_it_is_still_showing_as_checked_out_on_my_account_who_do_i_need_to_contact|I turned in a book, but it is still showing on my account. Who do I contact?]] 
-  * [[faq:home#i_can_t_renew_a_book_or_other_item_i_have_checked_out_why_not|I can't renew a book I have checked out. Why not?]] 
   * [[faq:home#i_do_not_know_the_password_pin_to_my_pines_account_how_can_i_get_it|I do not know the password/PIN to my PINES account. How do I get it?]]   * [[faq:home#i_do_not_know_the_password_pin_to_my_pines_account_how_can_i_get_it|I do not know the password/PIN to my PINES account. How do I get it?]]
   * [[faq:home#how_do_i_get_an_online_pines_account|How do I get an online PINES account?]]   * [[faq:home#how_do_i_get_an_online_pines_account|How do I get an online PINES account?]]
-  * [[faq:home#is_there_a_limit_on_the_items_i_can_have_out_at_one_time|Is there a limit on the items I can have out at one time?]] 
   * [[faq:home#can_i_get_a_list_of_items_that_i_ve_checked_out_in_the_past|Can I get a list of items that I've checked out in the past?]]   * [[faq:home#can_i_get_a_list_of_items_that_i_ve_checked_out_in_the_past|Can I get a list of items that I've checked out in the past?]]
   * [[faq:home#i_m_getting_a_message_that_my_card_has_expired_how_can_i_renew_it|I'm getting a message that my card has expired. How can I renew it?]]   * [[faq:home#i_m_getting_a_message_that_my_card_has_expired_how_can_i_renew_it|I'm getting a message that my card has expired. How can I renew it?]]
 +  * [[faq:home#can_i_renew_my_card_online|Can I renew my account online?]]
  
 +=== Checking Out Items ===
 +  * [[faq:home#is_there_a_limit_on_the_items_i_can_have_out_at_one_time|Is there a limit on the items I can have out at one time?]]
 +  * [[faq:home#do_i_have_to_return_items_to_the_same_library_i_checked_them_out_from|Do I have to return items to the same library I checked them out from?]] 
 +  * [[faq:home#i_turned_in_a_book_but_it_is_still_showing_as_checked_out_on_my_account_who_do_i_need_to_contact|I turned in a book, but it is still showing on my account. Who do I contact?]]
 +  * [[faq:home#i_can_t_renew_a_book_or_other_item_i_have_checked_out_why_not|I can't renew a book I have checked out. Why not?]]
 === Placing Items on Hold === === Placing Items on Hold ===
   * [[faq:home#why_am_i_not_able_to_place_certain_books_on_hold_even_though_the_system_says_that_they_are_available_for_checkout|Why am I not able to place certain books on hold even though the system says they are available for check out?]]   * [[faq:home#why_am_i_not_able_to_place_certain_books_on_hold_even_though_the_system_says_that_they_are_available_for_checkout|Why am I not able to place certain books on hold even though the system says they are available for check out?]]
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   * [[faq:home#i_have_a_problem_with_a_pines_library_policy_to_whom_do_i_direct_my_comments_questions_and_or_suggestions|I have a problem with a PINES library policy. To whom do I direct my comments, questions, and/or suggestions?]]   * [[faq:home#i_have_a_problem_with_a_pines_library_policy_to_whom_do_i_direct_my_comments_questions_and_or_suggestions|I have a problem with a PINES library policy. To whom do I direct my comments, questions, and/or suggestions?]]
   * [[faq:home#how_do_you_reserve_a_room_for_use_at_the_library|How do I reserve a room for use at the library?]]   * [[faq:home#how_do_you_reserve_a_room_for_use_at_the_library|How do I reserve a room for use at the library?]]
 +  * [[faq:home#how_do_i_donate_books_to_the_the_library|How do I donate books to the library?]]
  
 ---- ----
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 === Where can I use my PINES card? === === Where can I use my PINES card? ===
-You may use your PINES card at around 300 libraries and affiliated service outlets in 51 library systems covering 146 counties throughout Georgia. There are several counties (for example, Fulton County) that do not participate in the PINES network but have their own independent library systems. If you are a resident of one of these areas, you may still obtain and use a PINES card, but you will have to travel to a participating PINES library to do so. See the [[https://georgialibraries.org/find-a-pines-library/|directory of all participating PINES libraries.]]+You may use your PINES card at around 300 libraries and affiliated service outlets in 51 library systems covering 146 counties throughout Georgia. There are several counties (for example, Fulton County) that do not participate in the PINES network but have their own independent library systems. If you are a resident of one of these areas, you may still obtain and use a PINES card, but you will have to travel to a participating PINES library to do so. See the [[https://georgialibraries.org/find-a-library/|directory of all participating PINES libraries.]]
    
 === Can I get a PINES card if I live in a non-PINES Georgia county? === === Can I get a PINES card if I live in a non-PINES Georgia county? ===
-Library cards are free to all residents of Georgia. Persons who attend school, own property, or are employed full-time in Georgia are eligible for a free PINES card. Patrons of both PINES and non-participating Georgia public libraries may receive a PINES card. Users from non-participating Georgia libraries have the same privileges as PINES users. Most PINES cards are valid for 2 years. Please visit your [[https://georgialibraries.org/find-a-pines-library/|nearest PINES library facility]] with a picture ID and proof of address (or proof of employment, school enrollment, or property ownership as appropriate).+Library cards are free to all residents of Georgia. Persons who attend school, own property, or are employed full-time in Georgia are eligible for a free PINES card. Patrons of both PINES and non-participating Georgia public libraries may receive a PINES card. Users from non-participating Georgia libraries have the same privileges as PINES users. Most PINES cards are valid for 2 years. Please visit your [[https://georgialibraries.org/find-a-library/|nearest PINES library facility]] with a picture ID and proof of address (or proof of employment, school enrollment, or property ownership as appropriate).
    
 === Can I get a PINES card if I live outside of Georgia? === === Can I get a PINES card if I live outside of Georgia? ===
 If you live in another state but attend school, own property, or are employed full-time in Georgia, you are eligible for a PINES card at no charge. Property owners who do not reside in Georgia are required to show proof of Georgia property ownership, such as a tax bill or deed. Non-Georgia residents who are employed in Georgia or attending school in Georgia are required to show proof of that employment or enrollment. If you live in another state but attend school, own property, or are employed full-time in Georgia, you are eligible for a PINES card at no charge. Property owners who do not reside in Georgia are required to show proof of Georgia property ownership, such as a tax bill or deed. Non-Georgia residents who are employed in Georgia or attending school in Georgia are required to show proof of that employment or enrollment.
  
-If you live in another state but do not meet one of the above criteria, you may get a PINES library card that is valid for one year for a $25 fee. Temporary residents of Georgia are eligible for a 6-month library card for $12.50. If neither of these options is appropriate, PINES library materials may be borrowed via your local library's interlibrary loan service. Please [[https://georgialibraries.org/find-a-pines-library/|contact your local library for details.]]+If you live in another state but do not meet one of the above criteria, you may get a PINES library card that is valid for one year for a $25 fee. Temporary residents of Georgia are eligible for a 6-month library card for $12.50. If neither of these options is appropriate, PINES library materials may be borrowed via your local library's interlibrary loan service. Please [[https://georgialibraries.org/pines-library-search/|contact your local library for details.]]
  
 === What do I do if I've lost my PINES card? === === What do I do if I've lost my PINES card? ===
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 ==== Your Account Status ==== ==== Your Account Status ====
 === I have a question about fines on my account. Who do I contact? === === I have a question about fines on my account. Who do I contact? ===
-Please direct questions or concerns about the status of your PINES library account to your local library. A list of PINES libraries and their contact information is available [[https://georgialibraries.org/find-a-pines-library/|here.]] +Please direct questions or concerns about the status of your PINES library account to your local library. A list of PINES libraries and their contact information is available [[https://georgialibraries.org/find-a-library/|here.]]
-  +
-=== I turned in a book but it is still showing as checked out on my account. Who do I need to contact? === +
-Please contact the library that you returned the book to about the problem and ask them to do a 'shelf check' to check for the missing item. If the book belongs to a different library than the one you returned it to, you may wish to contact that library as well. A list of PINES libraries and their contact information is available [[https://georgialibraries.org/find-a-pines-library/|here.]] PINES library patrons can return materials in person to any PINES library.+
  
-=== I can't renew a book (or other item) I have checked out. Why not? === 
-There are several reasons why you would not be able to renew an item (or items) you have checked out. The main reasons are: 
-  * You have reached the maximum renewals allowed on an item. 
-  * Another patron has placed the item on hold. 
-  * There is an issue with your account (such as the account having expired or owing more than $10.00 in fines and fees). 
-  * Some special types of items such as passes or kits may have restrictions on renewals. 
-Please direct questions or concerns about renewals to your local library. A list of PINES libraries and their contact information is available [[https://georgialibraries.org/find-a-pines-library/|here.]] 
-  
 === I do not know the password/PIN to my PINES account. How can I get it? === === I do not know the password/PIN to my PINES account. How can I get it? ===
 You have several options: You have several options:
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 {{ :circ:accounts:how_to_update_account_preferences.pdf |Click here for a printable PDF Cheat Sheet!}} {{ :circ:accounts:how_to_update_account_preferences.pdf |Click here for a printable PDF Cheat Sheet!}}
-  
-=== Is there a limit on the items I can have out at one time? === 
-A typical PINES library cardholder can have up to 50 items out at one time. Some other types of PINES users may have further restrictions. Some types of items have additional limits. For example, DVDs are currently limited to 15 out at one time. 
    
 === Can I get a list of items that I've checked out in the past? === === Can I get a list of items that I've checked out in the past? ===
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 === I'm getting a message that my card has expired. How can I renew it? === === I'm getting a message that my card has expired. How can I renew it? ===
-PINES library cards expire after two years and require you to visit your local PINES library facility with picture ID and proof of address (or employment, school enrollment, or property ownership in Georgia) to renew. You will also need to resolve any fines or fees that are present on the account. Contact information for all of the PINES libraries is available [[https://georgialibraries.org/find-a-pines-library/|here.]]+PINES library cards expire after two years and require you to visit your local PINES library facility with picture ID and proof of address (or employment, school enrollment, or property ownership in Georgia) to renew. You will also need to resolve any fines or fees that are present on the account. Contact information for all of the PINES libraries is available [[https://georgialibraries.org/find-a-library/|here.]]
  
 +=== Can I renew my card online? ===
 +If your account is within 30 days before your expiration date and is in good standing, you may renew your account online. To do so,
 +
 +  * Go to the PINES online catalog site: http://gapines.org
 +  * Click on My Account.
 +  * Under My Account Summary, click on the button "Click here to renew your account." (This option will only appear if you are eligible to renew your account online.)
 +  * This will lead you to a form to update and/or confirm your current information. Please note that if your address has changed, you will be given a temporary 30-day renewal so you have time to go into the library and show your current proof of address.
 +  * Once you have filled out the form, click Submit.
 +  * Once the form has been submitted, you will be led to a screen that confirms your renewal and provides your new expiration date.
 +
 +If your card has already expired, or if you have outstanding bills on your account, you will not have the option to renew your account online.
 ---- ----
 +==== Checking Out Items ====
 +=== Is there a limit on the items I can have out at one time? ===
 +A typical PINES library cardholder can have up to 50 items out at one time. Some other types of PINES users may have further restrictions. Some types of items have additional limits. For example, DVDs are currently limited to 15 out at one time.
  
 +=== Do I have to return items to the same library I checked them out from? ===
 +No, you can return PINES items at any PINES library, no matter where you checked the items out from.
 +
 +=== I turned in a book but it is still showing as checked out on my account. Who do I need to contact? ===
 +Please contact the library that you returned the book to about the problem and ask them to do a 'shelf check' to check for the missing item. If the book belongs to a different library than the one you returned it to, you may wish to contact that library as well. A list of PINES libraries and their contact information is available [[https://georgialibraries.org/find-a-library/|here.]] PINES library patrons can return materials in person to any PINES library.
 +
 +=== I can't renew a book (or other item) I have checked out. Why not? ===
 +There are several reasons why you would not be able to renew an item (or items) you have checked out. The main reasons are:
 +  * You have reached the maximum renewals allowed on an item.
 +  * Another patron has placed the item on hold.
 +  * There is an issue with your account (such as the account having expired or owing more than $10.00 in fines and fees).
 +  * Some special types of items such as passes or kits may have restrictions on renewals.
 +Please direct questions or concerns about renewals to your local library. A list of PINES libraries and their contact information is available [[https://georgialibraries.org/find-a-library/|here.]]
 +----
 ==== Placing Items on Hold ==== ==== Placing Items on Hold ====
 === Why am I not able to place certain books on hold even though the system says that they are available for checkout? === === Why am I not able to place certain books on hold even though the system says that they are available for checkout? ===
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 === How do I place holds on specific volumes of a multi-part series? === === How do I place holds on specific volumes of a multi-part series? ===
-There are some items in PINES that are cataloged as a multi-volume set (such as the Full Metal Alchemist series), which does not allow you to place a hold on a specific volume. At this time, placing holds on a specific volume of such a set requires you to contact your local PINES library. Contact information for all of the PINES libraries is available [[https://georgialibraries.org/find-a-pines-library/|here.]]+There are some items in PINES that are cataloged as a multi-volume set (such as the Full Metal Alchemist series), which does not allow you to place a hold on a specific volume. At this time, placing holds on a specific volume of such a set requires you to contact your local PINES library. Contact information for all of the PINES libraries is available [[https://georgialibraries.org/find-a-library/|here.]]
  
 ---- ----
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 ==== Other Questions ==== ==== Other Questions ====
 === How do I use PINES to log in to GALILEO? === === How do I use PINES to log in to GALILEO? ===
-GALILEO (GeorgiA LIbrary LEarning Online) provides online access to many magazines, journals, and other resources not available on the public web. You can use your PINES account to access this resource. Log in to your account by [[https://my.nicheacademy.com/pines/course/15006/lesson/45693|following these instructions]].+GALILEO (**G**eorgi**A** **LI**brary **LE**arning **O**nline) provides online access to many magazines, journals, and other resources not available on the public web. You can use your PINES account to access this resource. Log in to your account by [[https://my.nicheacademy.com/pines/course/15006/lesson/45693|following these instructions]].
  
 Once logged in, click on the "GALILEO" link at the top-middle of the page and you should be directed to GALILEO's start page. Once logged in, click on the "GALILEO" link at the top-middle of the page and you should be directed to GALILEO's start page.
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 === How do you reserve a room for use at the library? === === How do you reserve a room for use at the library? ===
-Please contact your local PINES library to reserve a room. Contact information for all of the libraries that are members of the PINES network is available [[https://georgialibraries.org/find-a-pines-library/|here]].+Please contact your local PINES library to reserve a room. Contact information for all of the libraries that are members of the PINES network is available [[https://georgialibraries.org/find-a-library/|here]]. 
 + 
 +=== How do I donate books to the the library? === 
 +Please contact your local PINES library to inquire about their policy on donations. Contact information for all of the libraries that are members of the PINES network is available [[https://georgialibraries.org/find-a-library/|here]].
faq/home.1692275591.txt.gz · Last modified: 2023/08/17 12:33 by smorrison