PINES Annual Survey 2019

The 15th annual PINES User Satisfaction Survey was conducted between April 21-27, 2019. In those seven days, 1,965 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system. User suggestions for improving PINES service indicate a strong desire for: removing restrictions on placing holds on audiovisual materials, removing or reducing age protection, search word spelling assistance, improving transit times, and incorporating the non‐PINES libraries into PINES.