PINES Annual Survey 2020

The 16th annual PINES User Satsfacton Survey was conducted between October 18‐24, 2020, and was filled out by 1,028 library patrons. An overwhelming majority of respondents indicated satisfaction with the PINES system. Patron suggestions indicate a strong desire for: removing hold restrictions on audiovisual materials between library systems, removing or reducing age protection, and search spelling assistance. The most common complaint was the long transit times which were caused both directly and indirectly by the COVID‐19 pandemic.