PINES Annual Survey 2022

The 18th annual PINES Patron Satifaction Survey was conducted between April 17‐23, 2022, and was filled out by 1,509 library patrons. An overwhelming majority of respondents indicated satisfaction with the PINES system, and approval ratings increased across all categories. Patrons indicated a strong desire for: removing or reducing age protection, increasing circulation periods and number of renewals, search assistance with spelling, improving book lists, and adding the ability to request books for purchase. The most common complaint was long transit times.