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admin:network [2019/03/28 17:44]
tmccanna [Sources for Help]
admin:network [2019/03/28 17:44]
tmccanna [Sources for Help]
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   * **Local IT Staff** – The first contact for all technical problems. In libraries where there are not dedicated IT staff, this responsibility will fall to the "most technical"​ staff member in a system. Inter-library sharing of IT expertise is greatly encouraged.   * **Local IT Staff** – The first contact for all technical problems. In libraries where there are not dedicated IT staff, this responsibility will fall to the "most technical"​ staff member in a system. Inter-library sharing of IT expertise is greatly encouraged.
   * **Internet Service Provider (ISP)** – Your library system’s network provider - the point of contact for networking issues if local area network problems are ruled out.   * **Internet Service Provider (ISP)** – Your library system’s network provider - the point of contact for networking issues if local area network problems are ruled out.
-  * **GPLS Help Desk** – The method to contact either PINES/GPLS staff or GPLS IT for issues within their respective areas of responsibility ([[https://​help.georgialibraries.org]] or help@help.georgialibraries.org).+  * **GPLS Help Desk** – The method to contact either PINES/GPLS staff or GPLS IT for issues within their respective areas of responsibility ([[https://​help.georgialibraries.org]] or send email to [[mailto:help@help.georgialibraries.org]]).
   * **GPLS Technology Site** - Contains information about GPLS provided services, FAQs, and best practices: (http://​galibtech.org)   * **GPLS Technology Site** - Contains information about GPLS provided services, FAQs, and best practices: (http://​galibtech.org)
   * **TechTalk Mailing List** – Connect with Local System Administrators around the state (both PINES and non-PINES libraries) and ask your technical questions. There is a great deal of expertise in our collective knowledge! Sign up for the mailing list at: [[http://​list.georgialibraries.org/​mailman/​listinfo/​techtalk]]   * **TechTalk Mailing List** – Connect with Local System Administrators around the state (both PINES and non-PINES libraries) and ask your technical questions. There is a great deal of expertise in our collective knowledge! Sign up for the mailing list at: [[http://​list.georgialibraries.org/​mailman/​listinfo/​techtalk]]
admin/network.txt · Last modified: 2019/03/28 17:45 by tmccanna