Differences

This shows you the differences between two versions of the page.

--- admin:workstations:hatch [2021/12/23 17:56] – tmccanna
+++ admin:workstations:hatch [2023/11/07 21:16] (current) – [Troubleshooting] tmccanna
@@ Line 19: / Line 19: @@
 If you had an earlier version of Hatch installed, you may want to uninstall it first. If so, look for the program called "Evergreen ILS - Hatch - Java based Print Service and Local Storage System."
+First, install the Hatch program:
   * [[https://evergreen-ils.org/documentation/install/INSTALL_Hatch.html|Installation Instructions]]
-  * [[https://addons.mozilla.org/en-US/firefox/addon/hatch-native-messenger/|Firefox Add-on 0.3.2]]
+  * [[https://evergreen-ils.org/egdownloads/|Download Windows Hatch Installer]]
-  * [[https://chrome.google.com/webstore/detail/hatch-native-messenger/ppooibdipmklfichpmkcgplfgdplgahl?hl=en-US|Chrome Extension 0.3.3]]
+Verify that the browser extension was installed when the Hatch program installed. If it did not, manually install and enable it:
+  * [[https://addons.mozilla.org/en-US/firefox/addon/hatch-native-messenger/|Firefox Add-on]]
+  * [[https://chrome.google.com/webstore/detail/hatch-native-messenger/ppooibdipmklfichpmkcgplfgdplgahl?hl=en-US|Chrome Extension]]
-**Verify that it is enabled:**
-When Hatch is enabled, you will see a small green icon in the top-right corner of the browser. If it is not enabled automatically, you may need to view your list of add-ons/extensions and manually enable it.
-[{{ :admin:workstations:hatch-icon.png?200 |Hatch Icon}}]
@@ Line 39: / Line 41: @@
   - Return to the Home Page (you may need to re-set up your workstation and log in again).
-[{{  :circ:workstations:hatch-settings.jpg?direct&600  |Print/Storage Service}}]
+{{:admin:workstations:pasted:20230105-111119.png}}
 ===== 4. Configure Printers =====
-Go to Administration > Workstation > Printer Settings…
+Go to Administration > Workstation > Printer Settings
 **Default Tab**
@@ Line 71: / Line 72: @@
   - Set Paper Source appropriately (ie, if using envelopes in a laser printer, choose Manual).
   - Set the Paper Type appropriately.
-  - Set the Page Orientation appropriately (relevant if printing to something such as an envelope.
+  - Set the Page Orientation appropriately (relevant if printing to something such as an envelope).
   - Click Apply Changes.
@@ Line 116: / Line 117: @@
 If you need to reinstall Hatch, be sure to completely uninstall the previous version first. For best results, we recommend that you also delete the C:\Users\<username>\AppData\Local\Google folder if it is present.
+**Chrome Browser Setting for Preload Pages**
+If your Chrome browser begins loading white pages, you may be encountering a problem with the "Preload pages" browser setting. To disable this setting, go into Chrome settings -> Performance -> Turn off Preload pages.