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--- admin:workstations:troubleshooting [2019/06/13 20:53] – tmccanna
+++ admin:workstations:troubleshooting [2020/02/03 14:23] – tmccanna
@@ Line 105: / Line 105: @@
 **1. Operating System**
-Hatch will only work with Windows 7, 8, and 10 at this time. If you are going to submit a Help Desk ticket, include the version in your ticket, as well as whether it is 32 or 64-bit. You can find this by:
+Hatch is only supported on 64-bit Windows 10 at this time. Windows 7 is no longer being supported by Microsoft. You can find your version by:
   - Click on the Windows Start button.
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 [{{ :circ:workstations:local-db-ff.jpg?600 |Clearing database in Firefox}}]
-===== Console Error: Unable to getItem from Hatch =====
-If the browser console gives a message such as "Unable to getItem from Hatch: [field name]. Retrieving item from local storage instead," it usually means that something Hatch-related has changed (settings, reinstallation, disabled/enabled, etc.) and the browser can no longer find the place where a local setting had been stored. Please try these steps:
-  - Administration > Workstation > Print/Storage Service ("Hatch")
-  - Click the "Copy Local Storage Settings to Hatch" button.
-  - Log out and log back in again to check if the problem has been resolved.