OPAC Settings and Widgets
OPAC Settings and Widgets
Follow the steps on this page to verify that your software is up to date and configured correctly, and to collect console messages that support staff will ask for if you need to submit a help desk ticket.
Some issues, such as slow page load times while checking in a large stack of items, may be resolved by simply refreshing the screen using the browser's refresh/reload button.
Other issues, such as a login screen appearing in an embedded frame, may be caused by timeouts and can most easily be resolved by closing and reopening the browser.
If neither of these actions correct the problem you are seeing, continue to the next section.
1. Make sure your browser is up to date.
2. Make sure pop-ups are enabled.
3. Make sure cookies are allowed.
3. Security Software and Cookies
If you have cookies enabled in your browser, but they are disappearing, check your computer's security / antivirus software to see if it may be deleting your cookies on a regular basis.
This section is only relevant if you are using Hatch.
1. Operating System
Hatch is only supported on 64-bit Windows 10 at this time. Windows 7 is no longer being supported by Microsoft. You can find your version by:
Verify that the Java Runtime Environment (JRE) is up to date. If you are unsure which version you have, view your computer's list of programs or simply download and install the latest version from:
You can also check to be sure that your operating system is able to find the path to Java:
3. Hatch Program
Verify that you are running the current version of Hatch. You can see this from your computer's list of programs (Control Panel > Uninstall or change a program).
4. Hatch Extension
Verify that you are running the correct version of the Hatch Chrome Extension (in Chrome) or Add-On (in Firefox). The current version is available for download at: https://evergreen-ils.org/egdownloads/
When the Hatch Extension is installed and enabled, a small icon should appear in the top-right corner of the browser:
5. Verify that Hatch is communicating with Java
The response will tell you if it tested successfully or if Hatch is having a problem communicating with Java on your system.
Follow these directions to clear your browser cache:
If you log in and see a blank page with the green bar across the top (aka, the “white screen of death”), but nothing else will load, you may need to clear your browser's cache and cookies.
If you have Hatch installed, use these directions to reconnect your browser to Hatch:
If you are having problems, please include screenshots and error messages from the console(s).
Chrome Console Messages:
Hatch Extension Console Messages:
Firefox Console Messages:
If you still have a white screen after clearing cookies and cache, and the browser console is giving an offline database connection error, it is possible that the local database has become corrupted. You can delete this database and the system will rebuild it the next time you log in.