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--- circ:circulation:claims-returned [2018/02/26 19:35] – created tmccanna
+++ circ:circulation:claims-returned [2018/02/26 19:37] – [Suggestion for Patron Communication] tmccanna
@@ Line 34: / Line 34: @@
 //Quick Reports > Quick Report Templates > Items > List of Items Marked Claims Returned//
-===== Suggestion for Patron Communication =====
+===== Patron Communication =====
 To prevent potential patron confusion regarding how the Claims Returned process works, you may wish to develop a local procedure not only for following up on Claims Returned items, but also for communicating the process with patrons.