PINES Annual Survey 2015

The eleventh annual PINES User Satisfaction Survey was conducted between April 19-25, 2015.

Users entering the PINES online catalog, whether at a library computer or from a remote home or office computer, had the opportunity to complete the survey during this time. In seven days, nearly 1,600 library users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system.

User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, automatic storage of reading history, the inclusion of libraries that are not currently PINES members, making search spelling more forgiving,
greater e-book and downloadable audiobook integration and acceptance of online payments.