PINES Annual Survey 2018

The 14th annual PINES User Satisfaction Survey was conducted between April 16-22, 2018. In seven days, 2,190 users answered our questions. Once again, the overwhelming majority of respondents indicated a high level of satisfaction with the PINES system. User suggestions for improving PINES service indicate a strong desire for: statewide access to audiovisual items and new materials, making search spelling more forgiving, extending the checkout period to three weeks, reducing the length of the 6‐month age protection for holds, and the development of an iPhone app.