PINES Annual Survey 2021

The 17th annual PINES User Satisfaction Survey was conducted between April 18-24, 2021, and was filled out by 1,943 library patrons. An overwhelming majority of respondents indicated satisfaction with the PINES system, and approval ratings increased across all categories. Patrons indicated a strong desire for: removing hold restrictions on audiovisual materials, removing or reducing age protection, increasing circulation periods, and search assistance with spelling. The most common complaint was long transit times, which were exacerbated by the COVID-19 pandemic and related closures and quarantine periods.