PINES Annual Survey 2024

The 20th annual PINES Patron Satisfaction Survey was conducted between April 7-13, 2024, and was filled out by 703 library patrons. A majority of respondents indicated satisfaction with the PINES system. Patrons indicated a strong desire for: removing or reducing age protection, increasing circulation periods and number of renewals, search assistance with spelling, improving book lists, and adding the ability to request books for purchase. The most common complaint was long transit times.