PINES generates automated notices for a number of reasons and sends various notices by email, SMS text (a form of email that gets translated to text message by the recipient’s phone service provider), and for display in the Patron Message Center. The text of each type of notice is available here:
The automated notices include:
See also: Wording of Automated Notices
In addition, PINES contracts with a vendor for the following:
Letters that cannot be delivered are returned to the patron's home library. The library should mark those patrons' addresses invalid when this occurs.
PINES sends a “pre-overdue” or “preminder” courtesy notice via email 3-days prior to the due date of an item [2007.05]. Beginning January 2017, PINES also began sending preminders via SMS text service.
Patrons should be aware that although PINES sends preminders, it is a courtesy only. Some email and SMS text providers may block the preminder emails at the server level, preventing them from arriving at their destinations. The patron is ultimately responsible for returning or renewing items by their due dates whether or not the preminders are received.
Overdue notices are sent as a courtesy from the libraries. Failure to receive notices does not exempt patrons from the responsibility for library materials or overdue fines. Notices are generated and mailed centrally.
The first overdue notice is generated at 10 days past the due date of an item. These 10-day overdue notices are sent via email to those patrons with email addresses in their user records [2007.02], and patrons without email addresses are telephoned (via a telephone notice service that PINES contracts with) [2011.05].
The final (30-day) overdue notice is sent via US Mail.
Historical Note: The Executive Committee voted that PINES will issue 7- and 14-day overdue notices to patrons. Mandatory budget reductions for GPLS in summer 2009 necessitated a change to a single 10-day notice to replace the 7- and 14-day notices. The 30-day notice remains intact, as required by Georgia law [1999.10], [2009.09].