In general terms, “void” indicates that the bill was incorrect and “forgive” indicates that the bill was correct, but that the library chose to waive it.

“Void” is also used by the system for various purposes - for example, if an item is marked Lost but then the item is returned, the cost of the item that was originally billed to the patron will be voided by the system so the amount is then removed from the bill.

Voided line items on a bill will appear in the staff client, but bills that are entirely voided do not appear in the staff client and are only available through reports. There are PINES Quick Reports available to assist with reviewing forgivals and voids:

• PINES Quick Reports > Bills > Bills Voided Within a Date Range
• PINES Quick Reports > Bills > Detailed Forgive and Work Payments